COVID-19 Updates & Current Information Regarding Deliveries
We are still offering one-on-one consultations for custom framing, however, to help keep us all safe we now offer a complete
1. Contactless Drop-off | Pick-up Service
Follow the link and fill out a QUOTE REQUEST form.
Shortly, one of our amazing team members will get in touch and talk through your project with you, confirm your details and organise a time for your to drop off your items or have them collected by one of our drivers.
2. Virtual Consultation
We will then organize a formal, virtual consultation where we will discuss your project in detail and talk you through your custom framing options. Once the details are signed off and locked in we will then take a contactless payment.
3. Contactless Collection | Delivery
You will be contacted when your items are ready.
If you are within the 5km radius, simply let us know when you plan to collect and we will have your items packed ready and waiting for you!
Alternatively let us know if you need us to deliver straight to your door.
Our current hours of operation are:
9am-5pm | Monday - Friday
CLOSED | Saturday
CLOSED | Sunday
We will continue to keep you updated on both our websites as well as social media if our situation changes.
Regardless of how this unfolds, we are in full operation fulfilling all orders, whether placed online or over the phone, with free delivery Australia wide on ONLINE orders.
Whilst we understand that delays of any length can be frustrating, we want to assure you that we are doing everything in our power to get your orders to you as quickly and safely as possible. However, at this time we are unable to provide any guarantees regarding delivery and take no responsibility for delays caused by Couriers and Shipping Agents.
When goods leave our factory you will receive a shipping notification with an estimated time of arrival. This is provided to us by our Courier delivery service. It is important to note that this is an ESTIMATE ONLY. Therefore, we advise all of our customers to visit the website of the delivery service provider and use their tracking number to receive more accurate updates and information regarding the delivery of their goods.
Due to Covid Safety Regulations, couriers are currently labeling all goods with an ‘Authority to Leave’ notice. The Art and Framing Company and Arthouse co take no responsibility for the placement of your items if no one is home to receive the delivery.