COVID-19 Updates & Current Information Regarding Deliveries
UPDATED 01.11.2021
Dear Customers…
Our doors are open and we invite you to drop by for a browse or a personalised consultation in a safe and spacious environment.
Please note that we are taking extra precautions to ensure the health of our customers and staff. As per NSW State Government regulations, we kindly ask the following:
- Visitors over the age of 16 must be fully vaccinated.
- Wear a clean, fitted mask and use the hand sanitiser provided.
- Check-in by scanning the QR code on arrival.
- Maintain a physical distance of 1.5m from others.
- Abide by the store occupancy limits of 1 person per 4sqm.
- If you are unwell, please wait until you are feeling better before visiting.
Alternatively, we will continue to offer virtual consultations for custom framing and Artwork Consultations.
Here's how it works...
1. Contactless Drop-off | Pick-up Service
Send us an email including your details, images of your items to be framed along with a brief description of what framing you had in mind.
Next, give us a call! We love a good chat. One of our amazing team members will talk through your project with you, confirm your details and organise a time for your to drop off your items or have them collected by one of our drivers.
2. Virtual Consultation
We will then organize a formal, virtual consultation where we will discuss your project in detail and talk you through your custom framing options. Once the details are signed off and locked in we will then take a contactless payment.
3. Contactless Collection | Delivery
You will be contacted when your items are ready.
If you are within the 5km radius, simply let us know when you plan to collect and we will have your items packed ready and waiting for you!
Alternatively let us know if you need us to deliver straight to your door.
Our current hours of operation are:
9am-5pm | Monday - Friday
10am-2pm | Saturday
CLOSED | Sunday
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*SPECIAL CIRCUMSTANCES*
COVID 19 and the Effects on Deliveries:
Due to changes in border restrictions, health and safety procedures as well as a significant increase in online ordering, the companies we rely on to deliver your goods are experiencing significant delays across the country.
Whilst we understand that delays of any length can be frustrating, we want to assure you that we are doing everything in our power to get your orders to you as quickly and safely as possible. However, at this time we are unable to provide any guarantees regarding delivery and take no responsibility for delays caused by Couriers and Shipping Agents.
When goods leave our factory you will receive a shipping notification with an estimated time of arrival. This is provided to us by our Courier delivery service. It is important to note that this is an ESTIMATE ONLY. Therefore, we advise all of our customers to visit the website of the delivery service provider and use their tracking number to receive more accurate updates and information regarding the delivery of their goods.
Whilst we understand that delays of any length can be frustrating, we want to assure you that we are doing everything in our power to get your orders to you as quickly and safely as possible. However, at this time we are unable to provide any guarantees regarding delivery and take no responsibility for delays caused by Couriers and Shipping Agents.
When goods leave our factory you will receive a shipping notification with an estimated time of arrival. This is provided to us by our Courier delivery service. It is important to note that this is an ESTIMATE ONLY. Therefore, we advise all of our customers to visit the website of the delivery service provider and use their tracking number to receive more accurate updates and information regarding the delivery of their goods.
Due to Covid Safety Regulations, couriers are currently labeling all goods with an ‘Authority to Leave’ notice. The Art and Framing Company and Arthouse co take no responsibility for the placement of your items if no one is home to receive the delivery.
