Refunds and Return/Exchange Policy
If for any reason you are not 100% happy with your purchase please look over the following conditions and contact us at: firstname.lastname@example.org.
Change of Heart
As all products sold by The Art & Framing Company are made to order, unfortunately we do not offer refunds due to change of heart.
Returns and exchange options are only applicable to the AFC Print Collection and Artists Collections. No returns or exchanges will be offered for ‘specialty’ made to order products where the customer has provided their own artwork/images (photo acrylic blocks, photo wall acrylics, photo canvas etc) and for commissioned works or specialty items including custom sizing and framing.
Faulty or Damaged Goods
Where an item is found to be faulty within the first 48 hours after delivery or is already damaged on delivery, and the customer notifies The Art and Framing Company of that fault within the first 48 hours after delivery, then The Art and Framing Company will either:
- Replace or Repair the faulty Good at our discretion; or
- If we are unable to provide a new replacement, The Art and Framing Company has the option to offer a full or partial refund dependant on the amount of damage to the product.
- Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return delivery cost.
If your item arrives with clear and noticeable damage to its packaging please take photographic evidence and bring to attention of delivery driver/provider. Where Goods are already damaged on delivery, The Art and Framing Company requires photographic evidence of the damage to be e-mailed to email@example.com before authorising return of the Goods. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.
The Art and Framing Company reserves sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.
The Art and Framing Company may seek reimbursement of any costs incurred by us if the Product is found to be in good working order.